Guest Services
Questions, Comments, Requests?
If you are looking for billing, room service, reservations, general and business services, or simply have a question, select from the following areas of service so we can respond promptly and accurately.
If there is anything you may need to make your stay at Bellagio a more delightful and memorable experience please contact us. We look forward to hearing from you!
Hours of operation
Monday to Wednesday: 8:00 AM to 6:00 PM
Thursday to Saturday: 8:00 AM to 7:00 PM
Sunday: 8:00 AM to 6:00 PM
Reservation Information
Concierge (New Reservations)
Itinerary planning at its finest.
Visit the above link to place an online request or simply call: 866.906.7171 between the hours of 8:00 a.m. and 6:00 p.m.
Find your existing reservations
Manage all of your Room, Entertainment & Dining Reservations in one place.
Questions & Communications
Guest Experience
General questions and comments about your room or stay at Bellagio? Our Guest Services team is happy to assist.
Join the Guestbook
Sign up for exclusive offers and promotions only available here.
Manage Guestbook Preferences
Review or update your Bellagio Guestbook Account here.
Checkout & Billing
Mobile Checkout
Skip the lines by checking out via Mobile here.
If you are parked in our parking garage, retain your room key to exit the garage the day of departure.
Request your receipt/room bill
Requesting your folio is much quicker and discrete using this online portal. Your hotel bill will be emailed to you within an hour.
More
Wedding Chapel Information
Inquire about our beautiful wedding locations, packages, photography and more by sending our Chapel team an email.
Fountains of Bellagio
Have a question about timing, song list, dining fountain-side or rooms with a view?
Bellagio Gift Cards
Can be purchased using the above link or on property at Tutto, Spa Bellagio or at our Business Services Center
In Room Covid-19 Testing
MGM Resorts is partnering with Community Ambulance to deliver In-Room COVID-19 Testing for registered hotel guests staying at MGM Resorts destinations in Las Vegas. Samples will be collected in your guest room by a medical professional and test results will be delivered electronically.
Services are available daily between 8:00 a.m. to 8:00 p.m.
Standard PCR Test
$245 per test
Results Turnaround time:
Approximately 24 - 72 hours, based on lab availability
Rapid PCR Test
$275 per test
Results Turnaround time:
Approximately 20 - 30 minutes
Rapid Antigen Test
$165 per test
Results Turnaround time:
Approximately 20 - 30 minutes
All payments will be processed at the time of sample collection. Community Ambulance does not accept health insurance as a form of payment. $100 cancellation fee may apply.
For more information and assistance with scheduling an appointment, call Guest Services and follow the prompt for your host resort: 1.877.751.7117
On-Site Covid-19 Testing
MGM Resorts is partnering with Community Ambulance to offer COVID-19 Testing on the Las Vegas Strip. Samples will be collected onsite by a medical professional, and test results will be delivered electronically.
On-Site Testing Center
Located in Mandalay Place
Hours of Operation:
Thursday-Monday: 10:00 AM - 8:00 PM
Tuesday-Wednesday: Closed
(Hours of Operation Subject to Change)
By appointment only. Same day appointments available*
Standard PCR
$205 per test
Results Turnaround Time:
Approximately 24 - 72 hours, based on lab availability.
Rapid PCR/NAAT
$230 per test
Results Turnaround Time:
Approximately 20-30 minutes
Rapid Antigen
$140 per test
Results Turnaround Time:
Approximately 20-30 minutes
All payments will be processed at the time of sample collection. Community Ambulance does not accept health insurance as a form of payment. Additional charges may apply for same-day/after-hour requests. Community Ambulance will provide more information about applicable charges and fees.
To schedule an appointment and for more information, please visit: http://covidtest.communityambulance.com
Frequently Asked Questions
Booking
- Where can I book the lowest available rates?
The lowest available rates are guaranteed when booking through Bellagio.com directly. For exclusive offers and promotions, you can sign up for MGM Rewards and our Guestbook.
- Can I make or change room reservations over the phone or via email?
Please contact Room Reservations at 888.987.3456 or 702.693.7444. You may also email roomres@bellagioresort.com
- How many guests can stay in my room?
For most guestrooms and suites, room rates are based on double occupancy. Up to 2 additional guests can be added at a nightly rate of $50 plus tax per added person.
Arrival and Mid-Stay
- What time is Check-in?
Standard Check-in time is 3:00 p.m.
- Does Bellagio offer Early Check-in?
Yes, at the time of booking you may select "Early Check-in" which is between 10:00 am and 1:00 p.m. and is fulfilled based on room availability.
- Does Bellagio offer wheelchair and scooter rentals?
Wheelchair and scooter rentals are available for a fee at the bell desk, on a first come first serve basis for Hotel guests. A refundable deposit is required.
- Does Bellagio have internet access in the guestrooms?
Our guestrooms are equipped with wireless internet.
Checkout Information
- What time is Checkout?
Standard Checkout time is 11:00 a.m.
- Does Bellagio offer Late Checkout?
Yes, at the time of booking you may select "Late Checkout" which extends your stay until 3:00 p.m. Late Checkout can also be requested by contacting the Front Desk and is based upon availability.
- Does Bellagio offer express Checkout options?
Yes, Bellagio offers Mobile Checkout, In-Room TV Checkout, and Express Checkout forms in the lobby. In addition, if you provided your email address at check-in you will receive an express checkout link the morning of your departure.
Please note that if you are parked in our parking garage, retain your room key to exit the parking structure after checkout.